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Not Able to Manage files on smartphone

This is the error message I am getting when I am trying to open "File Management" in Sync Center.
"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Driver failed to load in the time allotted."

When I clicked on "continue", the Sync Center closed.
Thanks for your assistance.
Dan

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