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Vista and e-mail attachments

Although we had no problem setting up the computer to recognize our e-mail account, we cannot open attachments in Word, Excel or PDF. Pictures come across just fine. We can use Microsoft Office to produce and send attachments; they just won't open on our computer with Vista. The error message is "Webpage cannot be displayed." It thinks that every Word, Excel, and PDF document is a webpage if attached to e-mail. Any thoughts? After 5 hours on the phone with our internet service and HP, we seem to be running in circles.

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